Return, Refund & Subscription Policy

1. Return Policy

We accept returns under the following conditions:

  • Eligibility:

    • Products must be unopened, unused, and in their original packaging.
    • Returns must be initiated within 15 days of the purchase date.
    • A valid proof of purchase (order number or receipt) is required.

  • Non-Returnable Items:

    • Opened or partially used products.
    • Items purchased as part of a promotional offer or final sale.

  • Return Process:

    1. Contact Us: Reach out to our customer service team at info@summitnutritions.com or call us at +1 (201) 952-2157 to initiate a return request.
    2. Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) number and shipping instructions.
    3. Ship the Product: Package the product securely and include your RMA number. Send it to the address provided.

    Note: Return shipping costs are the customer’s responsibility unless the product was damaged or defective upon receipt. Restocking fees of 20% of the product price will apply to all eligible returns.

2. Refund Policy

  • Refunds will be issued to the original payment method within 7 business days after receiving and inspecting the returned product.
  • Shipping fees are non-refundable.
  • If a returned product is deemed ineligible (e.g., opened or damaged), we will notify you, and no refund will be issued.

3. Damaged or Defective Products

If your product arrives damaged or defective:

  1. Contact us within 3 days of delivery.
  2. Provide photos of the damaged product and packaging.
  3. We will offer a replacement or a full refund (including shipping costs), at our discretion.

4. Subscription Cancellation Policy

We offer convenient subscription plans for your favorite products. Please review the following terms for managing and canceling subscriptions:

  • Cancellation Timing:

    • You may cancel your subscription at any time.
    • To avoid being charged for the next billing cycle, cancellations must be made at least 7 days prior to the next scheduled payment date.
    • Cancellations made after the billing date will apply to the following cycle, and the current period will not be refunded.

  • How to Cancel:

    • Log in to your account on our website and navigate to the subscription management section.
    • Alternatively, contact our customer service team at info@summitnutritions.com.

  • Refunds for Subscriptions:

    • Refunds are not issued for partially used subscription periods.
    • If you cancel a subscription and have unopened items, you may return them under our standard return policy.

  • Modifications to Subscriptions:

    • To make changes to your subscription (e.g., product swaps, shipping schedule adjustments), contact us at least 7 days before the next billing cycle.

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card statement.
  2. Contact your payment provider, as processing times may vary.
  3. If you still need assistance, reach out to us at info@summitnutritions.com.

6. International Orders

For international orders:

  • Returns and refunds may not be available due to shipping costs and customs regulations.
  • Refunds exclude international shipping fees, duties, and taxes.

7. Contact Us

For assistance with returns, refunds, or subscriptions, please contact us:

  • Email: info@summitnutritions.com (Preferred for quickest response)
  • Phone: +1 (201) 952-2157
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

Thank you for choosing Summit Nutritions. Your trust in our products motivates us to provide exceptional quality and service.